Problems with your CMBC Online account

This can happen when there have been too many failed password attempts. The account will be locked as a security measure. To unlock your account, please contact us via Online Chat (Mon-Fri, between 8am and 6pm) or email at [email protected] and a member of the team will be happy to help. 

As a first step, please check your junk, and/or promotions folder. If the email is still not there, please contact us via Online Chat (Mon-Fri, between 8am and 6pm) or email at [email protected].

You can reset your password, by clicking on the 'Set new password' in the sign in box and entering the email address linked to your CMBC online account. You will then receive an email with a link to create your new password and log you back in.

If the user of your outlet needs to change, please contact us via Online Chat (Mon-Fri, between 8am and 6pm) or email at [email protected], confirming the outlet and SoldTo account number and a member of the team will deactivate the account, so that you can re-activate the account with a new user securely.

Yes. Once you have activated one of your accounts, please contact us via Online Chat (Mon-Fri, between 8am and 6pm) or email at [email protected], confirming all SoldTo account numbers you wish to add and a member of the team will set this up for you.